General Questions About Lil Kart
1. What is Lil Kart?
Lil Kart is India's dedicated early childhood educational store and partner earning platform operated by Holistic Explorer Online. We supply NEP 2020-aligned preschool & nursery book sets, phonics kits, AIRA AI talking books, STEM experiment kits, and educational toys directly to parents, teachers, and preschools across India.
2. Are your curriculum books aligned with NEP 2020 and NCF guidelines?
Yes, 100%! All our preschool, nursery, LKG, and UKG book sets and phonics kits are curated by experienced early childhood educators in strict accordance with the National Education Policy (NEP 2020) and the National Curriculum Framework for Foundational Stage (NCF-FS).
3. Can preschools and schools order custom branded book sets with their school logo?
Yes! We offer customized school kit printing with your school's logo, motto, and contact details on bulk school orders. Contact our B2B Institutional team at +91 7488733651 or register at Bulk B2B.
Orders, Shipping & Delivery
4. How do I track my order?
Once your order is dispatched, you will receive an SMS, WhatsApp, and Email with your tracking link and AWB number. You can also visit our Track Order page anytime and enter your Order Number (e.g., LS-20260904-XXXXX) for live updates.
5. How long will it take for my order to arrive?
- Metro Cities: 2 to 4 business days.
- Other Cities & Towns across India: 3 to 6 business days.
- Bulk School Shipments: 5 to 7 business days via dedicated surface freight logistics.
6. What are the shipping charges?
We provide FREE Delivery across all of India on all orders of ₹499 or above. A nominal shipping fee of ₹50 applies for orders below ₹499.
Payments & Invoicing
7. What payment options are available?
We accept all digital payment methods through PayU Secure Gateway including UPI (Google Pay, PhonePe, Paytm), all major Debit/Credit Cards (Visa, MasterCard, RuPay), Net Banking (50+ banks), and Cash on Delivery (COD).
8. Will I receive a GST Tax Invoice for my purchase?
Yes. An official GST Tax Invoice (PDF) with full HSN code breakdowns and company legal details is generated for every order. You can download it directly from your My Orders page or find it attached to your confirmation email.
Returns, Replacements & Refunds
9. What is your return policy?
We provide a 7-Day Replacement & Return Window for any damaged, defective, or incorrect items received. Contact our helpline at +91 7488733651 with your order number, and we will arrange a free doorstep reverse pickup.
10. How soon will I receive my refund?
Once the returned parcel is inspected at our warehouse, refunds are credited back to your original payment method or bank account within 5 to 7 business days.
Partner / Reseller Earning Program
11. How does the Lil Kart Partner / Reseller Program work?
Teachers, preschool owners, toy shop retailers, and mother influencers can register for free at Become a Partner. You receive a personalized digital store link (e.g., lilkart.in/yourname), earn up to 35% commission on every order placed through your link, and receive automated split payouts directly into your bank account via PayU.