1. Commitment to Privacy
Lil Kart (operated by Holistic Explorer Online) respects your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy explains our practices regarding the collection, storage, processing, and protection of personal data under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and applicable Indian data protection laws.
2. Information We Collect
We collect information necessary to process orders, fulfill shipments, and provide educational services:
- Personal Identifiers: Name, email address, WhatsApp/mobile telephone number.
- Delivery & Billing Information: Shipping street address, city, state, postal pincode, and optional landmark.
- Account Credentials: Securely hashed passwords for customer and reseller accounts.
- Reseller/Partner Information: Bank account number, IFSC code, UPI ID, and PAN/Aadhaar information strictly for KYC verification, tax compliance, and automated split commission payouts.
- Technical & Browsing Data: IP address, browser type, device identifiers, and page interaction timestamps.
3. How We Use Your Information
Your information is used strictly for legitimate business and educational service purposes:
- To process, confirm, pack, and deliver your orders accurately.
- To generate legal GST Tax Invoices and maintain statutory financial accounting records.
- To send real-time SMS, WhatsApp, and email notifications regarding order status, dispatch, and courier tracking numbers.
- To disburse partner commission payouts via PayU Marketplace Split Settlements.
- To address customer support inquiries, returns, replacements, and feedback.
- To prevent fraudulent transactions, spam, and security breaches.
4. Payment Information Security & PCI-DSS Compliance
Lil Kart DOES NOT collect, store, or process your credit card numbers, CVV security codes, Net Banking passwords, or UPI PINs. All financial transactions are handled externally by PayU Payments Private Limited over 256-bit SSL encrypted channels adhering strictly to Level 1 PCI-DSS compliance standards.
5. 1st-Party Cookies & Partner Attribution
Our website utilizes secure 1st-party session and attribution cookies (active for up to 60 days) solely to credit referral sales to our educator and mother-influencer partners. We do not sell your browsing history to third-party ad networks or data brokers.
6. Data Sharing & Third-Party Disclosure
We never sell, rent, or lease your personal information to third parties. We share limited customer data strictly with:
- Logistics Partners: (Blue Dart, Delhivery, DTDC, India Post) — only Name, Delivery Address, and Phone Number for parcel delivery.
- Payment Gateways: (PayU) — order amount and billing identifiers for secure transaction processing.
- Government / Law Enforcement: Strictly when required by Indian law, court order, or statutory tax authorities.
7. Data Retention and Security Measures
We maintain strict administrative, technical, and physical safeguards to prevent unauthorized access, accidental alteration, or disclosure of personal data. Your account password is encrypted using modern cryptographic hashing algorithms (Bcrypt).
8. Your Rights as a User
You have the right to review, update, or correct your personal profile information and delivery addresses at any time by logging into your Customer Profile. You may also request account deactivation by contacting our support team.
9. Contact Grievance Officer
For any privacy-related questions, data access requests, or complaints, please reach out to:
Data Protection / Grievance Officer: Holistic Explorer Online
Address: 03 Number Bus Stand, Behind Prayag Hospital, Gandhi Nagar, Nawada, Bihar - 805110
Email: support@holisticexploreronline.com
Helpline: +91 7488733651