1. 7-Day Hassle-Free Return & Replacement Guarantee
At Lil Kart, customer satisfaction is our top priority. If you or your school receive an educational product, curriculum kit, or STEM gadget that does not meet your expectations due to manufacturing defects or transit damage, you are eligible to request a Return or Replacement within 7 Days from the date of delivery.
2. Conditions for Return Eligibility
To qualify for a valid return or exchange, the product must meet the following criteria:
- The request must be raised within 7 calendar days of parcel delivery.
- The product must be in its original, unused, and unwritten condition.
- All original packaging, barcodes, tags, instructional guides, flashcards, and accessories (such as USB cables, batteries, pens) must be intact and included.
- The original purchase invoice must accompany the package.
3. Non-Returnable Items
The following categories are strictly non-returnable:
- Customized or personalized school book sets printed with specific school logos or custom student names (unless there is a verified printing defect).
- Digital downloadable learning materials, software keys, or activated digital content.
- Items that show clear signs of misuse, water damage, manual tearing, or writing with ink/crayons after delivery.
4. Step-by-Step Return Process
- Raise Request: Contact our support desk via WhatsApp at +91 7488733651 or email support@holisticexploreronline.com with your Order Number, item name, and clear photos/videos showing the issue.
- Verification & Approval: Our quality assurance team will review your request within 24 business hours and approve the return.
- Doorstep Reverse Pickup: We will arrange a free doorstep pickup through our courier partners within 2 to 3 working days.
- Inspection & Resolution: Once the returned parcel arrives at our central warehouse, we inspect the item within 48 hours and dispatch your replacement or initiate a full refund.
5. Refund Modes & Timelines
Refunds are initiated immediately upon successful warehouse inspection:
- Online Payments (PayU / UPI / Debit & Credit Card / Net Banking): Refund is credited back to the original bank account or payment method within 5 to 7 business days depending on your bank's processing cycle.
- Cash on Delivery (COD) Orders: Refunds are credited directly via instant UPI transfer (Google Pay, PhonePe, Paytm) or direct Bank NEFT/IMPS after you provide your verified account details to our support team.
6. Cancellations Before Dispatch
You may cancel an order before it has been dispatched from our warehouse by contacting our support team with your order number. Once cancelled, 100% of the paid amount will be refunded immediately without any cancellation penalty.